Cause

An ink cartridge in the printer is not recognized.

What to Do

Remove the ink cartridge and reinstall it.

If this does not solve the problem, replace the ink cartridge.

If replacing the ink does not solve the problem, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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 To cancel printing, press the printer's Stop  button.