Cause

An ink cartridge cannot be recognized.

What to Do

Printing cannot be executed because an ink cartridge may not be installed properly or may not be compatible with this printer.

Install the appropriate ink cartridge.

If you want to cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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