An incompatible print setting combination has been specified for any paper loaded in the rear tray or the cassette.
Solution
Cause
An incompatible print setting combination has been specified for any paper loaded in the rear tray or the cassette.
To disable notifications for this error, disable the function to detect paper setting mismatch. Information can be found below.
What to Do
To specify the appropriate print settings for the paper loaded in the printer and retry printing / copying, follow the steps below.
Select Next.
Select Cancel print.
Reload paper used for printing / copying.
When using paper from the rear tray:
When using paper from the cassette:
Check the paper information (paper size and media type).
The paper information is used to specify the print settings in step 5.
When using paper from the rear tray:
Check the paper information (paper size and media type) and select Yes.
When using paper from the cassette:
Check the paper information (paper size and media type).
Specify the paper information (paper size and media type).
When copying:
Select Settings.
Specify the paper information (paper size and media type) that you checked in step 4.
Learn about the proper combination of paper sizes and media types in the Windows printer driver and on the printer's operation panel.
Redo printing / copying.
To replace the paper in the rear tray / cassette with paper suitable for the print settings and continue printing / copying, follow the steps below.
Check the print settings, and select Next.
Select Replace the paper and print.
Load paper specified in the print settings into the rear tray / cassette.
When changing the paper in the rear tray:
When changing the paper in the cassette:
Check paper information (paper size and media type).
When the paper in the rear tray is changed:
Confirm that the paper information displayed matches the print settings, and then select Yes.
When the paper in the cassette is changed:
Confirm that the displayed paper information matches the print settings.
For example, to continue printing / copying with a mismatch between the paper loaded in the rear tray and the paper information registered in the printer, follow the steps below.
The printed result may not be the intended color or size.
Select (Setup) on the printer's HOME screen.
Select Feed settings.
Select Paper settings mismatch (Copy) or Paper settings mismatch (Other).
Select Disable.
Disable notifications for 2113 error
To disable the function to detect a paper setting mismatch, follow the steps below.
Select (Setup) on the printer's HOME screen.
Select Feed settings.
Select Paper settings mismatch (Copy) or Paper settings mismatch (Other).
Select Disable.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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