Loading Plain Paper and Delivery Slips in the Cassette
You can load plain paper or delivery slips in the cassette.
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Align the edges of the paper. If paper is curled, flatten it.
Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
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Pull out the cassette (A) from the printer.
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Slide the paper guides (B) in front and (C) on the right to open the guides.
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Load the paper stack in portrait orientation WITH THE PRINT SIDE FACING DOWN, and place it in center of the cassette.
Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams.
Align the paper stack with the edge of the cassette as shown in the figure below.
If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.
To load Legal-sized paper in Cassette 2, pull the resizing tab (J) forward to extend the cassette.
To load paper sizes other than Legal, use the cassette in its condensed state. To condense the cassette, pull the resizing tab (J) forward.
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Slide the paper guides to align them with the paper stack.
Don't slide the paper guides too hard against the paper. The paper may not be fed properly.
Don't load sheets of paper higher than the load limit mark (G).
Keep the paper stack height below the tabs (H) of the paper guides.
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Insert the cassette into the printer. Push the cassette until it stops.
After inserting the cassette into the printer, the screen asking you to confirm settings of paper in cassette appears on the touch screen.
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If the page size and media type on the touch screen match the size and type of paper loaded in the cassette, select Yes.
If not, select Change to change the settings in accordance with the size and type of the loaded paper.
When loading a delivery slip, select Delivery Slip for the media type.
- Pull out the paper output tray (I).
To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings don't match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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