Prepare the Printer for Servicing / Repair - GX5520X

Article ID: ART184466 | Date published: 11/07/2023 | Date last updated: 11/07/2023


This article shows how to prepare the MAXIFY GX5520X for transport if servicing / repair is required.


This article describes how to transport the printer for repairing it.

 Please note the following:

  • You cannot take ink out of ink tanks.

  • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps properly.

  • Press the ON button to turn off the printer with the print heads installed. The printer protects the print heads by covering them automatically to prevent them from being dried.

  • Do not remove the print heads. Doing so may cause the ink to leak.

  • If the inside of the printer becomes dirty, clean with a soft cloth that gets wet with water and squeezed firmly.

  • When transporting the printer, pack the printer in a plastic bag so that ink does not leak.

  • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

  • Do not tilt the printer; otherwise, ink may leak. When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down.

  • Mark also with "FRAGILE" or "HANDLE WITH CARE".

    Load the printer into a sturdy box as shown

  • Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.


Make Sure the Ink Valve is Closed

  1. Make sure the ON lamp is not lit and unplug the power cord.

    If the power is on, press the ON button to turn off the printer.

     Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print.

  2. Open the top cover.

  3. Close the ink valve by tilting the ink valve lever tightly to the left.

    Image of ink valve turned to left (in inset)

     If you pack the printer without closing the ink valve, ink may leak out. Be sure to close the ink valve before packing the printer.

     If the ink valve lever is already tilted to the left and the ink valve is closed, leave it in place.

  4. Make sure the tank caps are closed securely.

    Image of ink tank caps shown in inset. Make sure they are closed

  5. Gently close the scanning unit / cover.


Pack the Printer

  1. Retract the paper output tray.

  2. Retract the paper support, and then close it.

  3. Unplug the cable and power cord.

  4. Use adhesive tape to secure all covers on the printer to keep them from opening.

    Use adhesive tape to secure all covers on the printer to keep them from opening

  5. Pack the printer in a plastic bag. Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak.

    Pack the printer in a plastic bag and seal its mouth

  6. Pack the printer in a sturdy box. Attach the protective material to the printer to pack it securely in the box.

     Carry the printer as shown in the illustration below. If you hold the cassette when carrying, the cassette may come off from the printer.

    Carry the printer as shown

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments