Remove Jammed Paper from the Rear Side - GX5520X

Article ID: ART184469 | Date published: 11/07/2023 | Date last updated: 11/07/2023


This article shows how to remove jammed paper from the rear of the MAXIFY GX5520X.


To remove jammed paper from the rear of the MAXIFY GX5520X, follow these steps.

  1. Press the printer's Stop button.

  2. Turn the printer off and unplug it.

  3. Retract the rear tray and the paper output tray.

  4. Rotate the printer so that its rear side faces you.

    Rotate the printer as shown

     When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out.

  5. Pull out the rear cover.

    Pull out the rear cover as shown

  6. Hold jammed paper firmly with both hands and pull it out slowly.

    If the paper is rolled up, pull it out and grasp the edges of the paper.

    Hold jammed paper firmly with both hands and pull it out slowly

     Do not touch the inner parts of the printer.

    If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper.

    1. Lift up the transport unit and pull it out.

      Lift up the transport unit and pull it out as shown

    2. Slowly pull out jammed paper.

      Slowly pull out jammed paper

       Do not touch the inner parts of the printer.

    3. Make sure all jammed paper is removed.

    4. If parts (A) are raised, tip them toward you.

       If you replace the transport unit without lowering parts (A) toward you, it could damage the printer.

      Lower the raised parts (A) toward you

    5. Insert the transport unit until it reaches the back of the printer.

      Insert the transport unit as shown

  7. Attach the rear cover.

    Attach the rear cover as shown

  8. Plug printer back in and turn printer back on.

  9. Load paper into the printer:.

     Make sure you are using suitable paper and loading it correctly.

     We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

  10. Redo printing.

    All jobs in the print queue are canceled. Redo the printing.

     If the 1300 error recurs, check the feed slot of the rear tray again. If a foreign object is in the rear tray, remove it.

If the measures above do not solve the problem, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

 Do not tilt the printer when moving it since the ink may leak out.

 Learn how to prepare the printer for transport when servicing is required.

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