To remove jammed paper from the inside of the MAXIFY GX5520X, follow these steps.
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Press the printer's Stop button.
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Turn off the printer and unplug it.
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Open the top cover.
Do not touch the clear film (A), white belt (B), or tubes (C).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
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Check if the jammed paper is under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.
When moving the print head holder, hold the print head holder and slide it slowly to the far right or left.
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Hold the jammed paper firmly with both hands.
If the paper is rolled up, pull it out and grasp the edges of the paper.
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Slowly pull out the jammed paper so as not to tear it.
Pull out the paper at an angle of about 45 degrees.
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Make sure all jammed paper is removed.
If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
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Any paper left under the print head holder?
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Any small bits of paper left in the printer?
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Any paper left in the left and right empty spaces (D) in the printer?
If you are unable to remove the jammed paper, detach the rear cover and remove the jammed paper from the rear side.
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Close the top cover by lifting it up slightly and then lowering it gently.
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Plug the printer back in and turn it back on.
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Load paper.
Make sure you are using suitable paper and loading it correctly.
We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.
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Redo printing.
All jobs in the print queue are canceled. Redo the printing.
If the measures above do not solve the problem, the printer requires servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.
Do not tilt the printer when moving it since the ink may leak out.
Learn how to prepare the printer for transport when servicing is required.
