Cause

Possible causes include the following.

• There is no paper in the rear tray.

• Paper is not loaded in the rear tray properly.

• There are any foreign objects in the rear tray.

What to Do

• After loading the paper in the rear tray correctly, follow the messages displayed on the printer's touch screen.

   See how to load plain paper or photo paper in the rear tray.

   See how to load envelopes, medicine envelopes, or delivery slips in the rear tray.

• If a foreign object is in the rear tray, remove it.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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