Learn how to troubleshoot support code 2111 on the MAXIFY GX5520X.
Solution
Cause
An incompatible print setting combination has been specified for the paper loaded in cassette 1.
To disable notifications for this error, disable the function to detect paper setting mismatch. Information can be found below.
What to Do
To specify the appropriate print settings for the paper loaded in cassette 1 and retry printing, follow the steps below.
Select Next.
Select Cancel print.
Reinstall cassette 1 into the printer.
Check paper information (paper size and media type).
The paper information is used to specify the print settings in step 5.
Check the paper information (paper size and media type) and select Yes.
Redo printing.
Learn about the proper combination of paper sizes and media types when using this printer with a Windows PC.
To replace the paper in cassette 1 with paper suitable for the print settings and continue printing, follow the steps below.
Check the print settings, then select Next.
Select Replace the paper and print.
Load the paper specified in the print settings into cassette 1.
Check the paper information (paper size and media type).
Confirm that the paper information displayed matches the print settings, and then select Yes.
For example, to continue printing with a mismatch between the paper loaded in the cassette 1 and the paper information registered in the printer, follow the steps below.
The printed result may not be the intended color or size.
Select Next.
Select Print with the loaded paper..
Depending on your printer's settings, Print with the loaded paper. may not be displayed.
Disable notifications for 2111 error
To disable the function to detect paper setting mismatch, follow the steps below.
Select (Setup) on the printer's HOME screen.
Select Feed settings.
Select Detect paper setting mismatch.
Select Disable.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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