Support Code 2114 Appears - GX5520X

Article ID: ART184531 | Date published: 11/28/2023 | Date last updated: 11/28/2023


Learn how to troubleshoot support code 2114 on the MAXIFY GX5520X.



An incompatible print setting combination has been specified for paper loaded in the rear tray.

 To disable notifications for this error, disable the function to detect paper setting mismatch. Information can be found below.


What to Do

To specify the appropriate print settings for the paper loaded in the rear tray and retry printing, follow the steps below.

  1. Select Next.

    Tap Next (outlined in red)

  2. Select Cancel print.

    Tap Cancel print (outlined in red)

  3. Reload paper in the rear tray.

    Figure showing paper being loaded into the rear tray

  4. Check paper information (paper size and media type).

    The paper information is used to specify the print settings in step 5.

    Figure: Confirm the information for paper to be loaded in the rear tray, then tap Yes (outlined in red)

  5. Redo printing.

     Learn about the proper combination of paper sizes and media types when using this printer with a Windows PC.

Disable notifications for 2114 error

To disable the function to detect paper setting mismatch, follow the steps below.

  1. Select Setup icon (gear) (Setup) on the printer's HOME screen.

    Tap the setup icon (outlined in red)

  2. Select Feed settings.

    Tap Feed settings (outlined in red)

  3. Select Detect paper setting mismatch.

    Tap Detect paper setting mismatch

  4. Select Disable.

    Tap Disable (outlined in red)

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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