If roll paper is not properly feeding into the imagePROGRAF TC-20 / TC-20M, or if you are experiencing errors such as 1024 (roll paper is empty) with a roll loaded in the printer, try adjusting the Skew detection accuracy setting on the printer.
Follow the steps below to adjust this setting.
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With the printer powered on, tap Setup 
on the HOME screen.
-
Tap Printer settings 
.
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Tap Paper-related settings.
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Scroll down and tap Advanced paper settings.
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Tap on the desired media type. In this example, Plain paper will be selected.
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Standard is selected by default. Select Standard, Loose, or OFF.
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Press the HOME button on the operation panel.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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