You can load plain paper or photo paper.
If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam.
We recommend Canon genuine photo paper for printing photos.
You can use general copy paper or Canon Red Label Superior WOP111 / Canon Océ Office Colour Paper SAT213.
Learn about the page sizes and paper weights you can use for this printer.
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Align the edges of the paper. If the paper is curled, flatten it.
Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
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Open the paper support (A).
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Pull out the paper output tray (B) and the output tray extension (C).
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Open the paper guide (D).
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Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU.
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Adjust the paper guide with the paper left side.
Don't slide the paper guide too hard against the paper. The paper may not be fed properly.
Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
Don't load sheets of paper higher than the load limit mark (G).
After loading paper in the rear tray, the Paper status and the current paper size flash on the LCD.
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Press the Paper Select button (H) to select a paper size according to the paper loaded in the rear tray and press the OK button (I).
There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and try printing again.
To prevent incorrect printing, this printer has a function that detects whether the size set for the paper loaded on the rear tray matches the paper settings. Before printing, make paper settings in accordance with the rear tray paper size setting. When this function is enabled, an error code is displayed if these settings don't match to prevent incorrect printing. When the error code is displayed, check and correct the paper settings.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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