Perform bottom plate cleaning before you perform duplex printing to prevent smudges on the back side of the paper.
Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.
Bottom Plate Cleaning
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Open the Canon IJ Printer Assistant Tool.
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Click Bottom Plate Cleaning.
The Bottom Plate Cleaning dialog box opens.
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Load paper in the printer.
As instructed in the dialog box, fold the A4 size or Letter size plain paper in half horizontally, and then unfold the sheet.
Load the paper into the rear tray in the portrait orientation with the crest of the crease facing down.
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Make sure that the printer is on and then click Start.
Bottom plate cleaning starts.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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