Cleans the paper feed rollers. Perform feed roller cleaning when there are paper particles sticking to the paper feed rollers and paper is not fed properly.
Roller Cleaning
-
Remove all sheets of paper from the rear tray.
-
Open the Canon IJ Printer Assistant Tool.
-
Click Roller Cleaning.
The confirmation message appears.
-
Make sure that the printer is on and then click OK.
Paper feed roller cleaning starts.
-
After the rollers have stopped, follow the message instructions and load one sheet of plain paper or a cleaning sheet available on the market into the rear tray. Then click OK.
Paper will be ejected and feed roller cleaning will be completed.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
