If print quality doesn't improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
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Check that the printer is turned on.
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Press the Setup 
button until 3 appears on the LCD.
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Press the Black button or the Color button.
The printer starts cleaning the print head deeply.
The cleaning will be complete when the ON lamp lights after flashing.
Don't perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 to 2 minutes.
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Check the print head condition by printing the nozzle check pattern.
If the problem isn't resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, replace the ink cartridge with a new one.
If the problem is still not resolved after replacing the ink cartridge, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
