The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Cleaning
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Select Utilities from the Remote UI.
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Click Cleaning.
Before performing a cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Cleaning.
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Is there ink remaining in the cartridge?
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Did you push in the ink cartridge completely until you heard a clicking sound?
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If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
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Did you install the ink cartridges in their correct positions?
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Click Yes.
Print head Cleaning starts.
Next, the message for Nozzle Check pattern printing is displayed.
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To check whether the print quality has improved, click Yes. To cancel the check process, click No.
If cleaning the head once doesn't resolve the print head problem, clean it once more.
Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Only do this when necessary.
Deep Cleaning
Deep Cleaning is more thorough than a standard cleaning. Perform a deep cleaning when two standard cleaning attempts don't resolve the print head problem.
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Select Utilities from the Remote UI.
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Click Deep Cleaning.
Before performing Deep Cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Deep Cleaning.
-
Is there ink remaining in the cartridge?
-
Did you push in the ink cartridge completely until you heard a clicking sound?
-
If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
-
Did you install the ink cartridges in their correct positions?
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Click Yes.
Print head Deep Cleaning starts.
Next, the message for Nozzle Check pattern printing is displayed.
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To check whether the print quality has improved, click Yes. To cancel the check process, click No.
Deep Cleaning consumes a larger amount of ink than Cleaning. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Only do this when necessary.
If there is no sign of improvement after a deep cleaning, turn off the printer, wait 24 hours, and then perform a deep cleaning again.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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