Support Code 168A Appears (Ink Cartridge Isn't Installed) - TS3720
Article ID: ART184690 | Date published: 04/02/2024 | Date last updated: 04/03/2024


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Possible causes include the following.

  • An ink cartridge is not installed or may not be installed properly.

  • An ink cartridge incompatible with this printer is installed.


What to Do

If ink cartridges aren't installed, install the appropriate ink cartridges properly.

If the ink cartridges are already installed, remove the ink cartridges in accordance with the procedures set forth in the manual, make sure that the ink cartridges are compatible with this printer.

Then install the ink cartridges again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum