Support Code 5B00 / 5B01 / 5B12 / 5B13 / 5B14 / 5B15 Appears - TS3720
Article ID: ART184697 | Date published: 04/02/2024 | Date last updated: 04/03/2024


P, 0, 7



The ink absorber is full.

What to Do

Ink used during cleaning and other processes is captured in the ink absorber. The printer will not be able to print when the ink absorber is full.

The printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.