Resolve the "User Intervention Required" Message

Article ID: FAQ100387 | Date published: 05/20/2016 | Date last updated: 02/21/2020


If you get a "User Intervention Required' message when you try to print, you can restart the print spooler to resolve the issue.

Follow these steps to restart the print spooler:

  1. Press and hold the Windows key Windows icon and press R. This opens a Run box.

  2. In the Run box, type services.msc, then select OK.

    Shown in run box: services.msc

  3. In the Services window, scroll down to Print Spooler. Right-click on it, then select Restart.

    Print Spooler selected, with pop-up window shown, where Restart is selected.

  4. After the print spooler restarts, close the Services window and try to print again.

  5. If this doesn't resolve the issue, turn the printer OFF, wait a few minutes, then turn it back ON. Retry the print task.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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