"No AirPrint Printers Found" When Attempting to Print from an iOS or iPadOS Device

Article ID: FAQ100565 | Date published: 05/07/2020 | Date last updated: 10/23/2023


Many Canon printers have the AirPrint feature which allows them to communicate with Apple® brand mobile devices that are connected to the same network without the use of a separate app. In order for this to work, your printer needs to have AirPrint capabilities and the printer and mobile device must be connected to the same network. 

If you're trying to print something from an iOS or iPadOS device and you see an error stating No AirPrint Printers Found, there are some troubleshooting steps to try in order to resolve the problem. First, make sure your printer is compatible with AirPrint.

Models Not Compatible With AirPrint
G3200 MG2920 MG2922 MG2924 MG3020
MG3022 MG5220 MG6120 MG8120 MG8120B
MP495 MP499 MP560 MP640 MP640R
MP990 MX340 MX350 MX410 MX420
MX870 MX882      

Note: Although the models above are not compatible with AirPrint, you can still print from your mobile device using the Canon PRINT app. 


For other models:

  1. Make sure your printer is powered on. (You may need to reconfigure the Auto Power ON setting in your printer so that it automatically powers on when you send a print job to the printer.)

  2. Verify that your iOS / iPadOS device is connected to Wi-Fi:
  • Tap Settings from the Home screen.

  • Tap Wi-Fi.

  • Make sure that Wi-Fi is enabled.

  • ​Make sure that there is a check mark next to the name of your wireless network. If your device is not connected to your network, tap on the name of your network to connect. Enter your network password if prompted.

  1. Print a Network Configuration Page for your printer to confirm that the printer is connected to the correct wireless network. If the printer is not connected to the correct network, use Canon PRINT to reconnect the printer to the network.
  2. Try to print. If your printer is detected, select your options as needed.

If your printer isn't found, you may need to power cycle your printer and wireless network. Try to print again.

If power cycling does not help:

  1. Move the printer and wireless router closer together if they're far apart. (On the network configuration page you printed earlier, you will see the signal strength listed. For a stable connection, this number should be above 80%.) 

  2. Temporarily disable any other devices that may be interfering with Wi-Fi communication between the printer and wireless router.

If your printer and iOS device can not connect to the same network or no Wi-Fi is available:

If your mobile device and printer can not connect to the same network, or Wi-Fi is unavailable, you may be able to print with the Direct Connect or Access Point Mode feature. This feature allows your printer to send it's own signal to your mobile device without the use of a wireless router. To enable this mode, check the manual for your printer model. 

 Learn more about Canon PRINT.

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