Resolve USB Scanning Issues in macOS 12 Monterey

Article ID: FAQ100644 | Date published: 10/21/2021 | Date last updated: 10/21/2021
 

Answer

If you experience the following issues when scanning via USB in macOS 12 Monterey, try the following workarounds to resolve the problem.

 A list of models supported in macOS 12 Monterey can be found here.
 

Scanner Driver (IJ Scan Utility)

When scanning via USB and you attempt to scan twice, an error appears, and you will not be able to scan again.
The first scan will work normally.

Workaround
Restart IJ Scan Utility.
 

MP Navigator EX

When scanning via USB and you attempt to scan twice, an error appears, and you will not be able to scan again.
The first scan will work normally.

Workaround
Restart MP Navigator EX.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


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