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Printer error has occurred.

What to Do

Check the remaining ink level, and then refill the ink tank if necessary.

Turn off the machine and unplug it.

Wait about 10 minutes.

Plug in the machine again and turn it back on.

If the ink tank is refilled because it runs out of ink, perform system cleaning.

  • From computer:

  • From operation panel:

    To perform system cleaning, press and hold the Stop button until the Alarm lamp flashes 5 times, and then release the button.


    • Before performing system cleaning, check the remaining ink level of all colors. If the remaining ink level is below the single dot (a), refill the ink tank of corresponding color. Performing system cleaning when the remaining ink level is not enough may damage the machine.

If this does not solve the problem, contact your nearest Canon service center to request a repair.


  • Do not tilt the machine when moving it since the ink may leak out.

  • When transporting the machine for repairing it, see Repairing Your Machine.