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Cannot Send a Fax

  1. Check1 Is power turned on?

    • You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
    • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
    • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, and then press the ON button to turn on the power.
    • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.


    • Confirm that the POWER lamp is off before unplugging the power cord, and then unplug the power cord.

      If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.

      For details on how to unplug the power cord, refer to Unplugging the Machine.


    • If the faxes stored in the printer's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed after turning the printer on.

      For details, see Summary of Reports and Lists.

  2. Check2 Is document being sent from memory or the fax being received into memory?

    When the message for the transmission/reception is displayed on the Fax standby screen, a fax is being sent from/received into printer's memory. Wait until the transmission/reception is complete.

  3. Check3 Is printer's memory full?

    Delete contents in memory, and then send a fax again.

  4. Check4 Is telephone line type set correctly?

    Check the telephone line type setting and change it as necessary.

  5. Check5 Is Hook key setting set to Disable?

    When you send a fax manually, dial the number with Enable selected for Hook key setting in Security control under FAX settings, or dial the number using the telephone connected to the printer.

  6. Check6 Is Dial tone detect set to ON?

    Resend the fax after a while.

    If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings.

  7. Check7 Is fax number registered correctly in printer's directory?

    Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.


    • You can check the registered information in the printer's directory by printing RECIPIENT TELEPHONE NUMBER LIST.

  8. Check8 Does an error occur during transmission?

  9. Check9 Is document loaded properly?

    Remove the document, and then reload it on the platen glass or in the ADF.

  10. Check10 Does a printer error occur?

    Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.

    When the error message with the support code is displayed, refer to List of Support Code for Error.

    When the error message without the support code is displayed, refer to Message Appears.

    If you are in a hurry, press the Stop button to close the message, and then send the fax.

  11. Check11 Is telephone line connected correctly?

    Reconnect the telephone line cable to the telephone line jack.

    If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.