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Cannot Install MP Drivers

For Windows:

  • If installation does not start when you insert Setup CD-ROM:

    Follow the instructions below to start the installation.

    1. Make the following settings.

      • In Windows 10, click Start button > File Explorer, and then click This PC from list on left.
      • In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select This PC (Computer for Windows 8) from list on left.
      • In Windows 7 or Windows Vista, click Start, and then click Computer.
    2. Double-click CD-ROM icon in the window that appears.

      If the contents of the CD-ROM appear, double-click MSETUP4.EXE.

      If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website.


    • If the CD-ROM icon does not appear, try the following:

      • Remove the CD-ROM from your computer and reinsert it.
      • Restart your computer.

      If the icon still does not appear, try a different disc and see if it appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.

  • If you cannot get past the Printer Connection screen:

    figure: Printer Connection screen
  • Other cases:

    Reinstall the MP Drivers.

    If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

    Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.


    • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers. Restart your computer and then reinstall the drivers.

For Mac OS:

Download the driver from the support page of Canon website and reinstall it.