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Printer error has occurred.


Cancel printing and turn off the machine.

Then confirm the following.

  • Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving.

    If any, remove the materials.

  • Confirm that the ink tanks are installed properly.

    Push an ink tank until it clicks into place.

After confirming the conditions above, turn on the machine again.

If the problem is not resolved, contact the service center.


  • When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B).

    If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.