Paper jammed inside the printer while printing.

What to Do

  1. Release the release lever and remove the jammed paper.

     Clearing Jammed Roll Paper

     Clearing a Jammed Sheet

  2. Load the paper.

     Loading the Upper Roll on the Printer

     Loading Sheets in the Printer

  3. If "There is a job whose printing is not complete. Do you want to print this job?" appears on the touch screen, tap Yes.

    Printing will resume, starting from the page on which the error occurred.