skip to main text

Printing Does Not Start

  1. Check1 Make sure printer is securely plugged in and press ON button to turn it on.

    The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.


    • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

  2. Check2 Make sure printer is properly connected to computer.

    When the printer is connected to your computer with a USB cable, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

  3. Check3 If printing from a computer, delete unnecessary print jobs.

  4. Check4 Is your printer's printer driver is selected when printing?

    The printer will not print properly if you are using a printer driver for a different printer.

    • For Windows:

      Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.


      • To make the printer the one selected by default, select Set as Default Printer.

    • For Mac OS:

      Make sure your printer's name is selected in Printer in the Print dialog.


      • To make the printer the one selected by default, select the printer for Default printer.

  5. Check5 Is print data extremely large? (Windows)

    Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears.

    * This may reduce print quality.

  6. Check6 If printing from your computer, restart computer.