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Cleaning the Platen Glass and Document Cover


  • Before cleaning the machine, turn it off and unplug it.

    • The power cannot be turned off while the machine is sending or receiving a fax, or when unsent faxes are stored in the machine's memory. Make sure the machine has finished sending or receiving faxes before turning it off.
    • Remember that faxes cannot be sent or received while the machine is off.
    • Unplugging the machine will erase all documents in the machine's memory. Send faxes, print documents, or save jobs to a USB flash drive as needed before unplugging the machine.
  • To avoid scratching surfaces, do not clean with tissue paper, paper towels, or rough-textured cloth. Additionally, paper dust or fibers may remain in the machine and clog the print head or affect printing quality.
  • Never clean the machine with detergent or volatile chemicals such as thinner, benzine, or acetone, which may cause malfunction or damage surfaces.

Use a soft, dry cloth that is clean and lint-free.

Wipe away any smudges or dust on the glass surfaces of the platen glass and bottom of the document cover (A, B, and C), and on the white parts that come into contact with these surfaces (D, E, and F).

Wipe the glass surfaces carefully, leaving no residue.


  • Be especially gentle when wiping the bottom of the document cover (D, in white).
  • Any glue, ink, correction fluid, or other substances on the ADF glass (B and C) may cause black streaks in scanned images. Gently wipe away any of these substances on the glass.