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Install the Drivers to Obtain the Scan Utility - Windows

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TitleInstall the Drivers to Obtain the Scan Utility - Windows
URL NameART137999
Description

The Scan Utility is needed in order to scan photos and documents from your scanner to your computer.  This is included in the Print Driver and Scan Utility Installer or Driver Setup Package (depending on your model) and may have been installed when you first set up the printer.

If you have not already installed the Print Driver and Scan Utility Installer or Driver Setup Package you can find downloads for those here: Software and Drivers. 

**Mac user?  If you are using a Mac computer, learn how to download and run the IJ Scan Utility on a Mac®.

**PIXMA / G / TS / TR series or MAXIFY GX printer ? Try using the Canon Print App to scan from Windows. Scan Photos or Documents Using the Canon PRINT App (Windows)

Solution

These instructions will help you install Canon’s Scan Utility on Windows. This utility lets you easily scan documents and photos using your Canon printer or scanner.

(Expand each section below for detailed instructions)

 

Step 1: Go to Canon USA Support

  1. Go to the Canon USA Support page.

  2. Enter your printer/scanner model in the search box.

  3. When your model's name appears, click it.

  4. Choose Software & Drivers.

  5. Select your Windows version if it is not automatically detected.

 

Step 2: Download and Install the Drivers / Scan Utility

  1. Scroll down until you locate the Print Driver and Scan Utility Installer or the Driver Setup Package for your model.

    When you see them, click Download.

    Figure: Download button outlined in red

  2. Once the download is complete, double-click the file to begin installation.

    Learn where to find the file if you are unable to locate it.

    Follow the on-screen instructions to install the drivers.

  3. Connect your product via USB if prompted.

 

Step 3: Locate Scan Utility

When the installation is complete, Scan Utility can be found here:

  • Windows 10 / 11:
    From the Start menu, select All Apps > Canon Utilities > Scan Utility.

  • Windows 8 / 8.1:

    Use the Search charm to search for Scan Utility.

  • Windows 7 / Windows Vista / Windows XP:

    From the Start menu, select All Programs > Canon Utilities > Scan Utility > Scan Utility.

If Scan Utility does not appear in these locations, look here in Windows File Explorer:

C:\Program Files (x86)\Canon\Scan Utility\SCANUTILLA.exe 

Previously, the title of this program was IJ Scan Utility. If IJ Scan Utility is installed, it will be found here:

C:\Program Files (x86)\Canon\IJ Scan Utility\SCANUTILITY.exe

 

Step 4: Perform a Test Scan

  1. Place a document or photo face down on the scanner glass.

  2. Open Scan Utility.

  3. Click Auto, Photo, or Document and check the scan results.

 

Troubleshooting
  1. If Scan Utility did not install, uninstall the drivers for your product, then right-click on the file you downloaded in step 2 and select Run as administrator.
  2. If you receive an error message regarding administrator permissions when attempting to install the drivers, right-click on the file you downloaded in step 2 and select Run as administrator.
  3. If your product is not detected, make sure it is powered on and connected directly to your computer via USB. If you are using your product on a network, make sure your security software is not blocking ports used for communication.

 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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