If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
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Make sure that the power is turned on.
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Clean the print head deeply.
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Press the Setup
button.
The Setup menu screen will appear.
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Use the
or
button to select Maintenance, then press the OK button.
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Use the
or
button to select Deep cleaning, then press the OK button.
The machine starts cleaning the print head deeply.
Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 1 to 2 minutes.
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Check the print head condition.
To check the print head condition, print the nozzle check pattern.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not disconnect the power plug when turning off the power.
If the problem is still not resolved, replace the FINE cartridge with a new one.
If the problem is still not resolved after replacing the FINE cartridge, service is required
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
To access other available functions, use the mode buttons.
