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Approximate Repair Turnaround Time For Cameras.
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Precautions When Fixing the Camera Using a Tripod
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Batteries may need to be recharged or replaced.
Batteries may need to be recharged or replaced if an error persists after battery recharge, or the unit may require a service evaluation. If the battery is currently in the device, and it is not working properly, remove the batteries and wait for 30 seconds and re-insert the batteries. In doing so, if your camera has a back-up or date and time battery, remove this battery as well.
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Remove cassette and reload and/or try a new tape
If the camcorder displays the Eject Tape warning this indicates that the tape did not load correctly. To correct this issue please try to remove the cassette and reload and/or try a new tape. If after these attempts the camcorder still will not properly load a tape then service may be required.
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Set [WL.REMOTE] to [ON] in the menu.
Setting [WL.REMOTE] to [ON] in the menu. appears. The wireless controller may not work properly when the remote sensor is situated under strong light sources or direct sunlight. If the wireless controller does not work after setting [WL.REMOTE
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How do I fit the camcorder to a tripod?
The camcorder cannot be mounted on tripods with fixed camera positioning pins.
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Ordering parts for your product
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Recording Still Images on a Memory Card Optura 50
Using the Camcorder as a Digital Still Camera - When you press the <PHOTO> button on the wireless controller, recording starts immediately. Press the <PHOTO> button fully.
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Clean the video heads
Cleaning the video heads - If after four cleanings the image quality is still poor your camcorder may require service .
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Try another memory card in the camera and other troubleshooting steps.
On Camera LCD screen displays No Memory Card, Memory Card Error, Unrecognized File Format, Incompatible JPEG, or "?" marks for images when card is inserted in the camera or while attempting to Playback images. If after formatting the card in the camera the error persists, try another memory card. If this occurs with only the one card it is likely that the memory card is defective, if the error persists over more than one card the camera may require service . If the card appears to be defective you may wish to contact the memory card manufacturer.
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