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Fix a Cannot Communicate With The Printer Error - PIXMA MG, MP, MX Series

Learn how to troubleshoot the "Cannot communicate with the printer" error message .

Understand printing errors in OSX 10.12 Sierra

Find solutions to printing errors specific to Macintosh OSX 10.12 Sierra including filter error and partial printing issues.

ISP-provided (for example, Verizon, etc.) security software is preventing successful registration or connection with the Canon PRINT app.

Connection errors / Installation failure

Disable third-party software to avoid installation or printing conflicts

Troubleshoot software installation issues Some software applications and active firewalls can cause errors , installation difficulties, or prevent services from starting. To address this issue, you can prevent the application services from starting by accessing Windows' System Configuration Utility (also referred to as 'Msconfig.exe').

Install software updates if you use macOS Sierra (10.12)

Possible issues A "filter error " is indicated and nothing prints. Printing stops partway through. Some portion of the printout is missing.

Print and Understand a Wireless Network Settings Page

Read a Wireless Network Settings page Signal Strength: Here you will see the strength of the printer's network connection. A signal strength lower than 80% may result in slower performance or errors when printing or scanning. If it is too low, consider moving your printer closer to your wireless router.