Place the document. After placing the document, align the document guides with both edges of the document. When placing documents into the feed tray , take care not to cut your hands on the edges of the paper .
If the feed and retard rollers are worn, or excessively dirty, documents may not feed correctly and paper jams and double feeds may occur. ... Open the document eject tray . ... Close the document eject tray .
Configure the settings as shown below: Set [Page Size] to a larger paper size (A4, for example) on the scanner driver settings screen, and then scan again. Set [Dots per inch] to 300 dpi or less on the scanner driver settings screen.
The two rollers (feed and retard rollers) installed in the scanner are consumable parts. The feed roller and retard roller wear with scanning. If the feed and retard rollers are worn, documents may not feed correctly resulting in paper jams and double feeds.
Click the "Close" button to close the "Select document" window. Click on the drop-down to the right of "Separation paper :" to indicate whether you want the page containing the barcode to be included in the saved document or not. Click the "Close" button to close this window.