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Be careful not to block the AF-assist Beam with fingers or other items.
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Be careful not to block the AF- assist Beam with fingers or other items. Try using a tripod or other stable support, and use the camera's self-timer to ensure that nothing is blocking the AF-assist beam.
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Clean and Sanitize Your Camera Equipment
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Cleaning of Camera, Lens and Video Products For the purpose of helping to sanitize your Canon Camera, Lens and Video products, it is recommended that you clean parts touched with the hands such as camera grips, dials and lens exteriors.
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Where do I download all software associated with my camera?
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to find the download section for your model or view the video below. If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Use a tripod or other stable support
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Virtually all Canon cameras are fitted with an industry standard 1/4-20 tripod socket to facilitate easy mounting to standard tripods from various manufacturers. A tripod is an excellent way to support the camera with minimal vibration. This helps to ensure the sharpest possible images at shutter speeds far below what can normally be handheld.
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How to Update and/or Verify Firmware Version on Canon Interchangeable Lens Cameras and Compact Digital Cameras
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Please click the attached PDF file below to view the instructions for updating and/or verifying the firmware version of your Canon interchangeable lens camera or compact digital camera. For additional assistance , feel free to contact Canon's U.S. support center at 1-800-OK-CANON (1-800-652-2666).
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Tips for shooting during winter with Canon digital cameras.
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Use a polarizing filter: A polarizing filter can help reduce glare and increase contrast in your photos. This can be especially helpful when shooting landscapes or other outdoor scenes in the winter, as the snow and ice can cause reflections that wash out the colors in your photos.
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Basic Camera Care (Cleaning)
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Use a commercially available blower to remove dust from the lens. For hard-to-remove dirt, contact a Canon Customer Support Help Desk. ID: 8201031700_EN_49
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How do I acclimate my camera gear when going into a cold environment?
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Keep your gear in a sealed, airtight bag while it's inside. This will help prevent moisture from forming on your gear when you take it outside.
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Download the Camera Software
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Download the software. If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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