If the paper is jammed while the printer automatically duplex prints, please follow these instructions.
If you need to turn off the machine to remove jammed paper during a print, touch the
Stop button to cancel print jobs before you power off the machine.
Remove a Jam
-
Pull out the rear cover.
-
Lift up the transport unit cover, then pull it out.
- Slowly pull the paper out.
If you can't pull out the paper, open the paper output tray.
Don't touch the inner parts of the machine.
-
Insert the transport unit cover to the back of the machine.
-
Insert the rear cover to the back of the machine.
If you weren't able to remove the paper in step 3
-
Detach the lower and upper cassettes.
-
Slowly pull the paper out.
-
If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets.
-
Attach the cassettes to the machine, then tap OK on the touch screen.
Make sure you are using the right paper and that it is loaded correctly
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
