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User Support Tool
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� A critical error may occur if another computer or application communicates with the machine (for example, when printing is performed) while the firmware is being updated. In addition, do not turn OFF the machine or disconnect the interface cable (USB or LAN cable) while the firmware is being updated. If a critical error does occur (the machine is turned ON but does not start up, etc.), the machine will need to be repaired.
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"Another computer is using this printer" appears when attempting to print
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When attempting to print , the error message Another computer is using this printer may appear when no other computers or devices are using the printer on the network. If this occurs, try the following:
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Windows 10 Error 0x000007d1 (Specified Driver is Invalid) and Similar Errors
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... you experience an error that says 0 ... ... or a similar error , follow the ... ... Then, click Print server properties ... in to your Canon Account to see ... Or if you still need help, visit our Canon Community by clicking the button below to get answers: _____________________________________________________ ...
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"You do not have the required privileges to access the specified folder" Appears When Scanning - MF Scan Utility (Windows) Error 9, 244, 3 or 9, 244, 2
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... you receive an error similar to this ... The second way to resolve this is to allow Canon MF Scan Utility to work through the Controlled folder access ... , you can add MF Scan Utility to the list of apps that can work through this feature. ... , click Allow an app through Controlled folder access . Click the plus sign next to Add an allowed app In the window that appears, navigate to C:\Program Files (x86)\ Canon \MF Scan Utility ... It will show in the list of allowed apps :
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Error: You Do Not Have Required Privileges to Access Folder - IJ Scan Utility - Windows
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resolve the required privileges error ... When attempting to scan, you may get an error message that looks similar those below. ... Allow the scan utility to work through Windows Defender , you can add IJ Scan Utility to the list of apps that can work through this feature. ... , Allow an app through Controlled folder access ... next to Add an allowed app In the window that appears, navigate to C:\Program Files (x86)\ Canon \IJ Scan Utility ... . It will show in the list of allowed apps .
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Importing Video Files Recorded on the Camcorder to a Computer Using Data Import Utility (XF405 / XF400)
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http://www.pixela.co.jp/oem/ canon /e/index_ biz .html [Saving Clips Using Data Import Utility]
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When Attempting to Open Digital Photo Professional, an Error Message Appears (Screen Resolution and Enlargement Scale)
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Install the Software from the EOS DIGITAL Solution Disk or From the Canon Website
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Even if the previous version of the software is installed, install the software by following the steps below (the current software will overwrite the previous version). If errors occur during installation, please see the 'Related information' section at the end of the page.
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You Don't Have Required Privileges to Access the Folder - IJ Scan Utility - Windows 10 1903 or Later
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, refer to Troubleshoot a "required privileges error" with the IJ Scan Utility from a Windows computer. When attempting to scan, you may get an error message that looks similar those below.
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Scanning with CaptureOnTouch Lite - Windows
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Scanning with CaptureOnTouch Lite - Windows If you configure scanning conditions that consume a large amount of the computer's memory, scanning may stop because of insufficient memory. If an error message appears due to insufficient memory while scanning is in progress, stop scanning, change the scanning conditions, and then try scanning again.
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