Solution If RAW images captured with the camera cannot be opened on a computer, please refer to the information in the applicable section( s ) below. Installing software that supports images captured with the camera
Step 1: Preparing necessary items 1. Check the computer` s requirements. For the computer environments supporting Wi-Fi connection function, refer to the Related Information section at the end of the page.
1. Camera's Wi-Fi is set to [Enable] If [Built-in wireless settings]' s [Wi-Fi/NFC] is set to [Enable] under [ Connecting the Camera to a Computer using a USB Cable (EOS 5D Mark IV).