You may use the following instructions as a guideline to resolve the issue: Reboot your computer and reset the printer. You can reset the printer by unplugging the printer for 30 seconds while it is still powered on, then plug the unit back into the power source and press the POWER button.
Printing the Test Pages Using the Operator Panel Press and hold the POWER button until you hear the number of beeps that correspond to the test page you want to print.
How to Perform Print Head Cleanings Make sure printer is turned on. Press and hold the RESUME button for at least two seconds until the printer beeps twice. The POWER light will blink for several seconds while the print head is being cleaned.
Printer attempts to print but no ink is on the paper. Perform a Nozzle test: Make sure printer is powered off. Press and hold down the Power button until the printer beeps four times
Follow the suggestions below to resolve the issue. 1. Make sure the printer is powered on and that no error conditions exist (flashing lights or beeps).
Using the BJ Setup Utility The BJ Setup Utility may be used to enable, disable, or change a large number of printer functions. Among these are the "Automatic Power ON" and "Automatic Power OFF" features as well as the printer emulation (BJ/LQ).
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .