You may use the following instructions as a guideline to resolve the issue: If you are using a parallel connection, make sure the printer cable is connected directly to the back of the computer and not going through another device such as a scanner or an external switch box. Make sure to disable any other programs that may be attempting to access the parallel port, such as parallel port scanners, tape backup drives, or other printers. Check the status of the printer port by doing the following:
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