Overcoming Compatibility Issues Check to make sure the issue is not with the camera itself by testing the memory card that came with the camera to make sure it is still functioning normally. If it also is causing a Memory Card Error or malfunction it is possible that the camera requires service.
When your Canon product is not detected via the IEEE-1394 port and proper operation has been confirmed on another computer this indicates a problem with the computers ability to access the device. Please contact you computer vendor or IEEE-1394 (Firewire) card vendor for support information regarding this interface.
Removal of Device from Windows Device Manager Connect the camcorder's USB cable to the computer's USB port and make sure the POWER switch is set to PLAY (VCR) and the TAPE/ CARD switch is set to CARD . Cancel or close any windows or messages that pop up. Right click on your My Computer
Canon DV Camcorders are not bundled with any computer software to download video via the IEEE-1394 connection on the camera. To download video and still images to a computer requires an IEEE-1394 interface (Firewire), an IEEE-1394 cable, and appropriate video capture/editing software. Kits containing the appropriate OHCI compatible capture card and software for this 'firewire' technology are commercially available.
Many Canon digital video cameras support PTP for still image files via USB and will allow direct communication using applications built into the operating system. For older and/or non PTP compatible operating systems such as earlier Macintosh operating systems (System 7, OS8 or OS9), Windows 95, Windows 98 version 1998 or Amiga you may be able to copy the image files onto your computer by removing the memory card from the camera and inserting the card into a memory card reader that is compatible with your operating system and then opening
