The HV10, HV20 and VIXIA HV30/HV40 each can record High Definition video at HDV 1080i (1440 x 1080 via IEEE-1394 or HDV tape) or standard definition NTSC compatible at 480i (720 X 480 pixels). 720P high definition mode is not supported. HD video is recorded using the industry standard HDV format which utilizes MPEG-2 Transport Stream (.m2t files) with 4:2:0 color sampling.
Close down all applications that may be interfering with the connection. Disconnect all USB devices from the computer except the keyboard and mouse, then retry the connection. Check Device Manager to ensure it recognizes the device with no errors or warnings.
3. Click [Disc_Setup.app] when the following screen appears. The subsequent procedures may be carried starting from step 10 below. 7. Double-click the downloaded [dvsm- X - X - X - X -Xl.dmg.gz] file.