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Precautions When Fixing the Camera Using a Tripod
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Remove cassette and reload and/or try a new tape
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If the camcorder displays the Eject Tape warning this indicates that the tape did not load correctly. To correct this issue please try to remove the cassette and reload and/or try a new tape. If after these attempts the camcorder still will not properly load a tape then service may be required.
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How to remove a tape that will not eject
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My tape will not eject. How can I get it out? Once the power source is available, some models require manually unlatching and opening a cover. When the cover is fully open, the cassette tape will eject automatically after a few seconds. If the tape still will not eject, seek assistance from a Canon Service Facility.
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Canon non-genuine Canon Accessories policy
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What is Canon's policy on non-genuine Canon Accessories? Canon digital cameras are designed to perform optimally when used with genuine Canon accessories. Canon shall not be liable for any damage to Canon digital camcorders and/or accidents such as fire, etc, caused by the malfunction of non-genuine Canon accessories (e.g., leakage, and/or explosion of a battery pack). Please note that the product warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
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How do I fit the camcorder to a tripod?
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The camcorder cannot be mounted on tripods with fixed camera positioning pins.
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Troubleshooting the Firewire (IEEE-1394) connection with legacy camcorders
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If the "DV IN" message continues to flash regardless of the computer or cable connections or if it flashes without a cable connected your camcorder may require service . To service your camcorder please follow the steps below.
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Clean the video heads
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Cleaning the video heads - If after four cleanings the image quality is still poor your camcorder may require service .
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Can you use the Compact Power Adapter overseas?
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This product is designed to achieve excellent performance when used with genuine Canon accessories. Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
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