My tape will not eject. How can I get it out? The most frequent cause of this type situation is not having a power source attached, or a depleted battery pack. ... If the tape still will not eject, seek assistance from a Canon Service Facility.
Where is the serial number located? The serial number of this product may be found on the side of the camera behind the LCD screen or behind the battery back or under the viewfinder (location varies by model). You should record the number and other vital information in your user's manual in the space provided (normally at the bottom of one of the first few pages), and retain the manual as a permanent record of your purchase to aid identification in case of theft.
This product is designed to achieve excellent performance when used with genuine Canon accessories. Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories ( e .g., a leakage and/or explosion of a battery pack). Please note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
What is Canon's policy on non-genuine Canon Accessories? Canon digital cameras are designed to perform optimally when used with genuine Canon accessories. Canon shall not be liable for any damage to Canon digital camcorders and/or accidents such as fire, etc, caused by the malfunction of non-genuine Canon accessories ( e .g., leakage, and/or explosion of a battery pack). Please note that the product warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
How can I override the auto shut-off feature of this digital video camera? The auto shut-off feature is designed to prevent unintentional depletion of the battery pack and possible damage to the unit. The automatic shut-off should not activate until after approximately 5 minutes in the record pause mode. This feature cannot be overridden.
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
