| Search Results |
 |
How to remove a tape that will not eject
|
My tape will not eject. How can I get it out? Once the power source is available, some models require manually unlatching and opening a cover. When the cover is fully open, the cassette tape will eject automatically after a few seconds. If the tape still will not eject, seek assistance from a Canon Service Facility.
|
|
|
Precautions When Fixing the Camera Using a Tripod
|
|
Location of the serial number
|
Where is the serial number located? The serial number of this product may be found on the side of the camera behind the LCD screen or behind the battery back or under the viewfinder (location varies by model). You should record the number and other vital information in your user's manual in the space provided (normally at the bottom of one of the first few pages), and retain the manual as a permanent record of your purchase to aid identification in case of theft.
|
|
|
Remove cassette and reload and/or try a new tape
|
If the camcorder displays the Eject Tape warning this indicates that the tape did not load correctly. To correct this issue please try to remove the cassette and reload and/or try a new tape. If after these attempts the camcorder still will not properly load a tape then service may be required.
|
|
|
Canon non-genuine Canon Accessories policy
|
What is Canon's policy on non-genuine Canon Accessories? Canon digital cameras are designed to perform optimally when used with genuine Canon accessories. Canon shall not be liable for any damage to Canon digital camcorders and/or accidents such as fire, etc, caused by the malfunction of non-genuine Canon accessories (e.g., leakage, and/or explosion of a battery pack). Please note that the product warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
|
|
|
How do I fit the camcorder to a tripod?
|
The camcorder cannot be mounted on tripods with fixed camera positioning pins.
|
|
|
Ordering parts for your product
|
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
|
|
|
Troubleshooting the Firewire (IEEE-1394) connection with legacy camcorders
|
If the "DV IN" message continues to flash regardless of the computer or cable connections or if it flashes without a cable connected your camcorder may require service . To service your camcorder please follow the steps below.
|
|
|
Clean the video heads
|
Cleaning the video heads - If after four cleanings the image quality is still poor your camcorder may require service .
|
|
|
Can you use the Compact Power Adapter overseas?
|
This product is designed to achieve excellent performance when used with genuine Canon accessories. Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
|
|
