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Service Notice: SanDisk Extreme PRO CFexpress card readers bundled with EOS C500 Mark II kits
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Some SanDisk Extreme PRO CFexpress card readers (SDDR-F451), bundled with the EOS C500 Mark II cameras, may not seat the CFexpress card properly within the card reader preventing it from being detected.
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Recovering clips on the EOS C500 Mark II
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Some actions, such as suddently turning off the camera or removing the card while data is being recorded, can cause data errors in the resorded clip. In MEDIA mode, you may be able to recover clips with corrupted data using the following procedure.
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Canon Tech Tip: Using EOS C500 Mark II Aspect Markers
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Professional Market Specialist Sophia Iguchi shares tips for using Aspect Markers when using the EOC C500 Mark II.
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Canon Tech Tip: EOS C500 Mark II and EOS C300 Mark III Expansion Units
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Senior Professional Market Specialist Jung-Jin Ahn shares tips for using the EOS C500 Mark II and EOS C300 Mark III Expansion Unit accessories.
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Canon Tech Tip: LUTs on the EOS C500 Mark II and EOS C300 Mark III
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Join Canon Pro Market Specialist David Doko as he explains what Look Up Tables (LUTs) are available in the EOS C500 Mark II and EOS C300 Mark III. You can also upload custom LUTs into the camera that can be viewed through the SDI, HDMI, EVF and LCD terminals.
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Canon Tech Tip: Swapping lens mounts on the EOS C300 Mark III and EOS C500 Mark II
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Senior Professional Market Specialist Jung-Jin Ahn shares tips for swapping lens mounts on the Canon EOS C300 Mark III and EOS C500 Mark II.
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Adjusting the Black Balance on the EOS C500 Mark II
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Adjusting the Black Balance If the sensor is not completely shielded from light, [ Error ] will appear on the screen. Repeat the procedure from the beginning.
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Optional accessories for the EOS C500 Mark II
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Optional Accessories Use of genuine Canon accessories is recommended. The message [Battery communication error ] is displayed if you use a non-genuine Canon battery pack, and user response is required* Note that Canon shall not be liable for any damages resulting from accidents, such as malfunction or fire, that occur due to use of non-genuine Canon battery packs.
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Relay recording and double slot recording with the EOS C500 Mark II
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Double Slot Recording If a card becomes full during double slot recording, recording on both cards will stop. On the other hand, if an error occurs with one of the cards, recording will continue on the other card.
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