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Reset the Access Point or router (when using wireless connection)

Devices Which May Interfere with Wi-Fi Communication

Solution If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.

Ensure the printer driver is configured to the correct port

Error messages will appear when attempting to print if the printer driver is not configured to the correct port.Click on your model for instructions to set the printer driver to the correct port. MP620 / MP620B MP640 / MP640R MP980

imagePROGRAF TC MAXIFY

PIXMA MP MP495 MP499 MP560 MP640 MP640R MP990 PIXMA MX

Which multifunction printer models support Printing to Windows shared function

Refer to the list of models and CUPS Printer Driver versions that support Printing to Windows Shared function. MX340 MX350 MX870 MP280 MP495 MP499 MG5120 MG6120 MG8120 MG8120B 2009 Models MX320 MX330 MX860 MP250 MP270 MP490 MP560 MP640 MP640R MP990 2008 Models MX7600 MX850 MP190 MP240 MP480 MP540 - MP620 MP620B MP980 2007 Models

Confirm the correct network name is selected

MP620 / MP620B MP640 / MP640R MP640 / MP640R

Inkjet Printer and Scanner Models Compatible with Windows 8.1

MP640 MP640R MG4120

Find Canon models compatible with Mac OS X 10.9 (Mavericks)

Compatible models MG5520 MP640R MX712

Which Inkjet Multifunction Printers are supported on Windows 8?

The following models are supported in Windows 8. The models with 'OS' beside it, indicate the driver is also included in the Operating System as an Inbox driver. Simply connect the printer to your computer with a USB cable or configure the printer to your access point (for network printers) and then add the printer. OS MP640 / MP640R OS

Multi-function printers from 2012 - 2015 that support My Image Garden

Printer models Y - MX340 Y - - - MX350 Y - - - MX870 Y - - - 2009 models MX320 Y - - - MX330 Y - - - MX860 Y - - - MP250 Y - - - MP270 Y - - - MP490 / MP495 Y - - - MP560 Y - - - MP640 / MP640R Y Y*1 - - MP990 Y Y*1

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