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Error: Printer Not Responding / Off-line (Configure to Correct Port) - Windows
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If the printer doesn't respond to a print command or is off-line, the printer driver port may not be correctly configured. For example, if your printer is connected via USB but the port is configured to send print commands wirelessly, you would not be able to print. The steps below may help resolve the issue.
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Verify connections and IS Scan installation
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One or more of the following should resolve the issue you are experiencing: For parallel users, make sure your parallel port mode is set for ECP in your computer's BIOS. You may need to contact your computer manufacturer's technical support for assistance .
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Use Background Printing (Windows)
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Use Background Printing (Windows) , and also add new backgrounds. For details, click Help
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Use Stamp Printing (Windows)
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Use Stamp Printing (Windows) dialog box. You can change font type, style, size, placement, etc., also add new stamps. For details, click Help
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Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)
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To resolve the error shown below , right-click Print Spooler service and then select Start. section, you may need to contact the hardware / software vendor for assistance in either disabling or removing the component. See example below.
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Change Print Profile Info on a Windows PC
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If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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