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Basic Steps for Restoring Network Communication with Your Printer
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Here are some basic steps to walk through restoring network communication with your printer. This may help if you receive messages such as Printer is Offline
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Initial printer setup - iX7000
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note: important: When installing the printer, lift and move it with the help of another person.
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Delete temporary files / unneeded files or programs - Windows
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The Disk Cleanup tool helps free up space on the computer's hard disk by searching for files that can be safely deleted. Some or all files can be deleted. Use Disk Cleanup to perform any of the following tasks to free up space on the computer's hard disk.
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Cleaning the encoder (timing) strip - iX7000
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The timing strip is a clear, plastic strip approximately 1/4 inch in height positioned horizontally across the center of the unit, just in front of the carriage drive belt. The timing strip contains many thin black vertical lines that help determine the carriage position during operation.
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How to Print Using Only the Black Ink for Windows
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Open the Properties / Preferences window from the Print dialog box. If you need help with this, refer to:
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Printing images in Grayscale - Easy-PhotoPrint Pro
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Printing Photos in Grayscale to open the Color Adjustment dialog box in which you can adjust the black color tone. See Help for details.
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The Print Head may need replacing - iX7000
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Replacing the print head If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Accessing On-screen manuals - iX7000
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Solution Menu - On Screen User's Guides in the Dock. Once the Solution Menu is open click 'Get help for your Canon product or software' to open the on-screen manuals. Note:
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Reasons for color ink usage
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Even when printing in black and white, color ink is used for the following reasons: Therefore, although printing in black and white is performed, color ink may be consumed. In order to keep the heavy black ink from smearing on the page or in the printer, color ink is used when duplex printing to help create black text.
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