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Support Code List - iX6820
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Alarm Lamp Flashes - iX6820 Support Code Error List
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Printer Shows a B200 or Related Error (Models with Individual Ink Tanks)
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Error code B200 (or related errors B201 / B202 / B203 / B204 / B205 / B206 / B207) generally means that print head communication has failed and that your printer will require service or replacement.
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Alarm Lamp Flashes - iX6820
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or Depending on the error , a support code ( error number) and a message are displayed on the computer screen. REFERENCE
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Aligning the Print Head Manually from a Windows PC - iX6820/iP8720
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Print Head Alignment is off or if communication between the printer and the computer is disabled, an error message may appear because the computer cannot collect the printer status.
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Using the IJ Network Tool to Reconfigure the Printer's Network Settings after AP / Router Change (Mac)
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/ Printers and Scanners and remove the USB listing for your printer. It will show as being offline. If you don't remove it, you may receive an error message telling you that your printer is offline when you attempt to print.
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Print using AirPrint from your iOS device - iPhone or iPad
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Good to know The printer has enough ink and paper. The printer is not displaying an error message . If the problem persists, use the printer driver on your computer to check whether the document can be printed normally.
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Support Code 5101 Appears on the Computer Screen - iX6820
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Cause Printer error has occurred.
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Use the Printer's Status Monitor to Track Print Jobs - Windows
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If you display the Status Monitor, you can track the progress of print jobs, see errors when they occur, find out if ink is running low, and learn how to fix problems.
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To macOS Sierra users
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When you use the printer driver for OS X EI Capitan (10.11) with macOS Sierra (10.12), you may encounter the following problems: - When you attempt to print, the "filter error " will be indicated and no printing can be performed. - Printing stops midway.
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Cleaning the Encoder (Timing) Strip - iP8720 / iX6820
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About the timing strip During certain uncommon tasks such as the removal of a paper jam, it is possible to inadvertently touch a lubricated area on the printer's chassis causing a small amount of grease to be deposited onto the timing strip. Symptoms of a dirty timing strip Grease on the timing strip may result in poor print quality including; mis-aligned or distorted characters, vertical lines or, in some cases, an inoperable error condition (such as 5100) or knocking / grinding noise.
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