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Common Problems and Solutions (R10)
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A high resolution (600dpi etc.) is specified for [Dots per inch]. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through / Remove Background] if they are set to on.
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Windows 11 scanner USB connection issue
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It has been reported that a communication error occurs when the scanner is connected via USB in the Windows 11 environment. This issue is considered to be derived from the operating specifications of the OS.
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Error "Scanner not found" when using CaptureOnTouch
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Update Windows 11 to "The latest version after version 22H2"
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DR Scanner driver not found / TWAIN Error
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If all the steps above fail, please temporarily disable the WIA service. - Press Windows key + R to open the [Run] dialog. - Type "services.msc" in the dialog and click OK to open [Services] dialog.
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How can I scan a document larger than A3 (11" x 17") with my DR-G2xx0 scanner? Perform a Folio scan.
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When [Scanning Side] is set to [Folio], [Detect by Ultrasonic] in the [ Error Detection] tab sheet - [Double Feed Detection] is automatically turned off. Set [feeding Option] on the [Feeding] tab to [Manual Feeding]. Click the [OK] button to close the settings screen.
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Resolve USB Connection Issues in Windows 11 - PIXMA / MAXIFY / PIXMA / iPF PRO / CanoScan
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Master Setup (Full Driver & Software Packages) For some models, when setting up the printer via a USB cable, after the USB cable is connected, an error screen appears without the driver installed. [Workaround]
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MP Navigator EX Crashes After Updating to macOS 10.13 0r later
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If you experience the MP Navigator EX Quit Unexpectedly error , or the program does not start or other errors in macOS follow the steps below. Delete MP Navigator EX from Applications
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What does it mean when the scan button is flashing on my R10 scanner?
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A double feed has been detected and the scanner has stopped The top of the unit is open Another scanner error has occurred.
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Names and Functions of Parts - R30
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Front View (With the Eject Tray Pushed in) Power Button Indication Description Lit Power is on Flashing (slowly) Sleep mode Flashing (quickly) An error (paper jam, front unit is open, double feed, etc.) has occurred.
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What is the proper way to use the carrier sheet with my RS40 scanner?
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When scanning instant photos, put the thick part (outlined in red below) toward the right or left edge of the carrier sheet. This part might be detected as a double feed error when it passes through the center rollers of the scanner.
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